The Classy App

Terms & Conditions

Effective Date: April 7, 2026  ·  Last Updated: April 7, 2026

theclassyapp.com  ·  hello@theclassyapp.com

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES. BY ACCESSING OR USING THE CLASSY APP PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.


1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and The Classy App ("Company," "we," "us," or "our"), a business operating in Dallas, Texas, providing AI-powered front desk automation services.

These Terms apply to all users of our platform including business owners, their authorized representatives, and any person who accesses or uses our Services in any capacity.


2. Description of Services

The Classy App provides AI automation services for medical spas and aesthetic clinics, including:

  • AI Voice Receptionist — an artificial intelligence system that answers inbound phone calls, qualifies callers, and books appointments on behalf of Client businesses

  • Website AI Chatbot — an automated chat widget that engages website visitors and captures leads

  • Appointment Booking Automation — real-time calendar integration that schedules appointments without human intervention

  • SMS Automation — automated text message sequences including confirmations, reminders, rebooking prompts, and review requests

  • Lead Capture and CRM Management — automatic population of GoHighLevel CRM with caller and lead data

  • Client Dashboard — a web-based reporting interface showing calls answered, appointments booked, and revenue generated

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice to active Clients.


3. Eligibility and Account Registration

To use our Services, you must:

  • Be at least 18 years of age

  • Be a legally registered business or authorized representative of one

  • Have the authority to enter into binding contracts on behalf of your business

  • Provide accurate, complete, and current information during onboarding

  • Maintain the accuracy of your account information throughout the subscription period

You are responsible for maintaining the confidentiality of your account credentials including your admin PIN and client access tokens. You agree to notify us immediately at hello@theclassyapp.com if you suspect unauthorized access to your account.


4. Fees, Billing, and Payment

4.1 Service Packages

We offer the following service packages:

  • Essentials — $3,000 setup fee + $300/month

  • Growth — $5,000 setup fee + $500/month

  • Pro — $8,000 setup fee + $800/month

Pricing is subject to change with 30 days written notice to active Clients. Custom pricing may be available for enterprise or multi-location arrangements.

4.2 Payment Terms

Setup fees are due in full prior to commencement of work. Monthly retainer fees are billed on the same day each month following the go-live date. All payments are processed in US Dollars.

We accept payment via Stripe (credit card, debit card). Invoices not paid within 7 days of the due date may result in suspension of Services. Accounts more than 30 days past due may be terminated.

4.3 Refund Policy

Setup fees are non-refundable once work has commenced. If we are unable to deliver the agreed services due to our own failure, we will provide a full refund of the setup fee.

Monthly retainer fees are non-refundable for the current billing period. You may cancel at any time and your Services will remain active through the end of the paid period.

4.4 Taxes

You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities associated with your use of our Services. We will charge sales tax where required by law.


5. Client Responsibilities

As a Client, you agree to:

  • Provide accurate business information, service details, and pricing for AI training purposes

  • Ensure your use of our Services complies with all applicable federal, state, and local laws

  • Obtain all necessary consents from your customers before using automated calling and SMS features

  • Comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all other applicable communications laws

  • Not use our Services to send spam, unsolicited messages, or communications to individuals who have opted out

  • Not use our Services for any unlawful, fraudulent, or harmful purpose

  • Not attempt to reverse engineer, decompile, or extract the source code of our AI systems

  • Not resell or sublicense our Services to third parties without our express written permission

  • Promptly notify us of any system errors, inaccuracies in AI responses, or compliance concerns


6. AI System Disclosures and Limitations

6.1 AI Nature Disclosure

Our AI voice receptionist is an artificial intelligence system, not a human. Our system is designed to disclose its AI nature if directly asked by a caller. Clients must not instruct us to configure the AI to falsely claim to be human.

6.2 AI Accuracy

While we strive for high accuracy in our AI systems, we do not guarantee that the AI will:

  • Correctly understand all caller requests or accents

  • Provide perfectly accurate information in all circumstances

  • Successfully book every appointment without error

  • Handle all edge cases or unusual caller scenarios

The Classy App is not liable for missed bookings, misunderstood requests, or errors resulting from AI limitations. Clients are encouraged to maintain human oversight and regularly review AI performance.

6.3 Call Recording Consent

Clients are solely responsible for ensuring compliance with all applicable call recording consent laws in their jurisdiction. In two-party consent states, you must ensure callers are notified that calls are recorded. Our system announces the AI nature of the call at the start of each interaction, but you remain responsible for any additional consent requirements in your state.


7. TCPA and Communications Compliance

Our SMS automation features are subject to the Telephone Consumer Protection Act (TCPA) and applicable state laws. By using our SMS features, you represent and warrant that:

  • You have obtained express written consent from all recipients prior to sending automated SMS messages

  • You maintain records of all consents obtained

  • You will honor all opt-out requests immediately

  • You will not send messages to numbers on the National Do Not Call Registry without prior express written consent

The Classy App provides the technical infrastructure for SMS delivery. You, as the Client, are the sender of record and bear full legal responsibility for compliance with TCPA and all applicable communications laws. We are not liable for any TCPA violations arising from your use of our SMS features.


8. Intellectual Property

8.1 Our Property

The Classy App retains all intellectual property rights in and to our platform, AI systems, software, dashboards, logos, trademarks, and all related technology. These Terms do not grant you any ownership rights in our intellectual property.

8.2 Your Content

You retain ownership of all content you provide to us including your business name, service descriptions, pricing, and branding. By providing this content, you grant us a limited, non-exclusive license to use it solely for the purpose of delivering our Services to you.

8.3 Feedback

If you provide suggestions, feedback, or ideas about our Services, you grant us the right to use that feedback without restriction or compensation to you.


9. Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not to disclose it to any third party without prior written consent. Confidential information includes but is not limited to business strategies, client data, pricing, technical systems, and trade secrets.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.


10. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, available at theclassyapp.com/privacy, which is incorporated into these Terms by reference. By using our Services, you agree to our Privacy Policy.

You are responsible for ensuring that your collection and use of caller data through our platform complies with all applicable privacy laws including HIPAA if applicable to your business. Medical spas handling protected health information (PHI) are responsible for obtaining appropriate Business Associate Agreements (BAAs) and ensuring their use of our platform is HIPAA-compliant.

Note: The Classy App does not currently offer a standard HIPAA Business Associate Agreement. Clients in regulated healthcare industries should consult legal counsel before deploying our Services.


11. Term and Termination

11.1 Term

These Terms are effective from the date you first use our Services and continue on a month-to-month basis following the initial setup period.

11.2 Termination by Client

You may cancel your subscription at any time by providing written notice to hello@theclassyapp.com. Cancellation takes effect at the end of the current billing period. Setup fees and current month retainer fees are non-refundable.

11.3 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate any provision of these Terms

  • Fail to pay fees when due and do not cure the failure within 7 days of notice

  • Use our Services for illegal, fraudulent, or harmful purposes

  • Engage in conduct that damages our reputation or disrupts our Services

11.4 Effect of Termination

Upon termination, your access to the platform and all associated data will be deactivated. We will retain your data for 90 days following termination, during which you may request an export. After 90 days, all data will be permanently deleted.


12. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

  • WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE

  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT

  • WARRANTIES THAT OUR SERVICES WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS

We do not warrant that our AI system will book every appointment, answer every call, or generate any specific amount of revenue for your business. Results vary based on call volume, service area, and many other factors outside our control.


13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CLASSY APP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL

  • MISSED APPOINTMENTS OR BOOKINGS DUE TO AI SYSTEM ERRORS OR DOWNTIME

  • TCPA OR OTHER REGULATORY VIOLATIONS ARISING FROM YOUR USE OF OUR SERVICES

  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so some of the above limitations may not apply to you.


14. Indemnification

You agree to indemnify, defend, and hold harmless The Classy App and its officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of our Services in violation of these Terms

  • Your violation of any applicable law including TCPA, CAN-SPAM, or privacy laws

  • Your infringement of any third-party rights

  • Any claim by a caller or customer arising from your use of our AI systems

  • Your failure to obtain required consents for call recording or SMS communications


15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts located in Dallas County, Texas for any disputes arising from these Terms.

15.2 Informal Resolution

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at hello@theclassyapp.com. We will attempt in good faith to resolve the dispute within 30 days.

15.3 Arbitration

If informal resolution fails, any dispute arising from or relating to these Terms or our Services shall be resolved by binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, conducted in Dallas, Texas. The arbitrator's decision shall be final and binding.

15.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.


16. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, internet outages, third-party service failures (including Retell AI, Twilio, or GoHighLevel outages), or power failures.


17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this document

  • Notify active Clients via email at least 14 days before changes take effect

  • Post updated Terms at theclassyapp.com/terms

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our Services and cancel your subscription before the changes take effect.


18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements or order forms, constitute the entire agreement between you and The Classy App regarding our Services and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of The Classy App.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.

18.5 Notices

All notices to The Classy App must be sent to hello@theclassyapp.com. We will send notices to the email address associated with your account. Notices are effective upon sending.

18.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. Only you and The Classy App have rights under these Terms.


19. Contact Information

For questions about these Terms, to report a violation, or to request any information, please contact us:


The Classy App

Email: hello@theclassyapp.com

Website: theclassyapp.com

Location: Dallas, Texas, United States


We will respond to all inquiries within 5 business days.


© 2026 The Classy App. All rights reserved.

These Terms were last reviewed and updated on April 7, 2026.

This document is provided for informational purposes. Consult a qualified attorney for legal advice specific to your situation.